Customer Service

Promotion: FREE SHIPPING on all orders over $99. Please enter coupon code "FREESHIP" at checkout. This applies to ground shipping in the US, not express or International shipping.

Extra large items and those shipped directly from our designers may not be able to be sent to a P.O. Box. We will notify you immediately if a different ship-to address is needed. Items ordered together may not arrive in the same box since some items are custom-made and may require extra care and time.

Certain items, such as larger furniture pieces, which are bulky and heavy, require extra care and incur a Delivery Surcharge, in addition to the appropriate charge outlined above. The exact amount of the charge will be noted in the description of the item and in your shopping cart.

International Orders
BlissLiivng has partnered with GlobalShopEx.com, a top rated and trusted third-party company, to fulfill orders for our international customers to over 230 countries. Please click here for complete details.

Delivery Time
Most orders ship within 2 business days from when the order was placed. Because many of our products are hand crafted and made-to-order, shipping times given in the product descriptions are estimates.

Rush delivery is not available since many of our unique products are custom-made. In the event you would like to request a rush order, please let us know immediately by emailing us at care@neatbabygifts.com or call us at 1-888-508-4750. We will do whatever we can to accommodate you. If an item is not available for rush delivery, we'll let you know immediately. Neat Baby Gifts cannot be held responsible for delays beyond the estimated delivery times given.

Returns and Exchanges Policy
We want you to be 100% happy with the purchase for your special baby. If you are not completely satisfied with your purchase you may return it, in its original condition and packaging, for a refund, exchange or store credit within 90 days of receipt of the item. Simply email us within 90 days of receipt of the item and we will give you a return authorization number.

All personalized and custom-made items are non-returnable, non-exchangeable and cannot be cancelled once your order has been placed with the Designer.

On sale items are final and not returnable.

Once we receive your return, we will issue you a refund credit to the credit card used to make the original purchase. Gifts may be exchanged, returned for store credit, or credited back to purchaser's credit card. We cannot issue a refund to the gift recipient. Custom-made and personalized items are not returnable. Please email us for the Return Address. Sometimes items need to be returned to the manufacturer directly, and not to Neat Baby Gifts. If you ship it to the wrong address, you will be charged for the re-shipping fee. Please read the following for more details.

• Shipping charges cannot be refunded. The return shipping costs are the responsibility of the customer.
• The returned product must be in new and unused condition and in the original box with all the documentation, parts and accessories to insure full credit. Tags must be uncut and still attached.
• If you choose to return an item that was shipped to you free of charge, you will receive a refund for the item minus the appropriate shipping costs as outlined in the Shipping Information section.
• Please email or call us immediately if you need to cancel your order. Many of our items ship the same day. Once an order it's shipped, we can not retract the shipment. You can return it once you receive it.
• Hand painted, personalized and custom-made items require payment in full upon order and cannot be returned, as they are crafted to your personal specifications. If you wish to cancel a custom order, it must be cancelled before the order is placed with the Designer. If you are unsure if an item is returnable, please email us for more details before placing order.
• If an exception is made for returning a custom-made item, a restocking fee may apply. Please email us for more details before placing order.
• We encourage you to send all returns via insured mail for protection against loss or damage since we are not responsible for lost or damaged shipments.
• If you have any questions regarding our policies, feel free to contact us at care@neatbabygifts.com or at 1-888-508-4750.